Island City Coffee Shop - Plainwell

UPDATE: They have removed my Facebook review and blocked me from their page. VERY professional.Contacted ICB in May to order a smash cake for my sons first birthday, I sent inspiration photos to them via Facebook messenger and went over the details on the phone. The person I spoke with immediately sent me and invoice that I paid.Upon pickup of the cake in October, it was completely wrong. Majority of the design elements including the entire top portion were missing. I immediately contacted ICB and was told a new person had completed my order and they were unsure how they missed the design elements. They offered a partial refund. I asked if they could make the missing elements and was told no, they didn’t have time and didn’t want to give me a “half-assed” cake. They then offered a larger refund.5 business days after the event, I called requested information on how the refund would work, I was told the business initiated it already and it takes 5-7 business days. On business day 10, I contacted the bakery again and was told they would look into it. On business day 12, I contacted them again and was told they requested the status from their vendor and would get back to me asap. On business day 17, I contacted them again and received no answer. I called the bakery and someone took down my information and said they would call me back shortly and never did. I ended up contacting my bank to dispute the charge.I do NOT recommend. While they post beautiful cakes, they do not take responsibility for their mistakes and ignore customers when questioned. Perhaps they don’t realize when people spend $50+ on a cake, it’s for a meaningful event. My son’s first birthday cake was ruined and unusable. I ended up getting a different cake for him.Based on reviews on Facebook and the BBB website, it’s not the first time they’ve done this.

Super disappointed. My son 's 16th birthday. Asked for a zombie apocalypse cake. Zombies, blood, brains, gross stuff. Saw other pics of cakes that were creative and over the top. Unfortunately, that is not what we got. It was a nice looking cake, but much more pretty adult Halloween party than zombie apocalypse. The disappointment on my son 's face was obvious, but we made the best of it, thought well it probably tastes great. Nope. The macarons were wet, the frosting was gritty with sugar and waaayyy to sweet. The chocolate cake was dry and tasteless. Almost everyone stopped eating after a few bites. (only 3 of 11 people actually finished their slice). For an expensive cake that we drove an hour each way to get, absolutely not again. I could just cry.

First off, credit must be given that these macaroons we 're only of our set that included a jam with the filling. It 's a nice touch...Alas the cookies themselve 's were the most lack luster in every other regard... The crusty shell lacked a satisfying crunch to pillowyness ratio (weird to write, but if you 've experienced these cookies at their height, like at say Kalamazoo 's Victorian Bakery [under 20 minutes away, provide same day service and cost the same or less], then you understand my sentiments). Had they not the jelly they did, their most remarkable feature would be their blandness...But these are special order, I asked for a dozen assorted for Friday before labor day and these at their earliest convenience which translated to today the 9th. Apparently special macarons have some bottleneck on their production and can be manufactured in a 3 day window. Quel domage...They were special orders in that I asked they have spots on half. The idea being they resemble Amanita mushrooms for a birthday cake on the 5th. I suppose I should have included a picture as these have spots on a half of a half. But I suppose to the baker, maybe?, They cant be flipped in production so the exposed top is the whole ... I don 't know... Let 's not give ourselves too much to charity.Which is a sentiment they hold close to heart! You see I never received the assorted dozen. I had forgotten to pick them up at 9am that Friday and given the labor day holiday , and their limited hours, the earliest next opening was today, a full week later. At pick up today I simply informed, We had to throw them out, they do go bad. .I hope in reading this my audience finds a chuckle, it is funny with a 68$ punchline.I wish, moving forward, I had received some notification, a phone specifically at any point. Like, hey are these dots right, or just reminding you of today 's pick order. . Maybe in the face of self evident err some attempt at amelioration, perhaps I ask too much...If you 're in dire need of Macaroons, know there is a bakery across the street that makes a decent gluten free cupcake and macaroons. Along with the aforementioned Victorian Bakery [open the Sunday before laborday, most likely 7 days a week equally equipped and staffed] who, in my opinion, wholeheartedly makes a support cookie.

Highly recommend!! Very professional and kind staff members! The staff brought our ideas for a custom wedding cake and cupcakes to life. It was exactly what we wanted and we only heard great things about the cupcakes we had for our guests! Will definitely use again for future occasions. Thank you again!

The cake looked horrible, wasnt two tear which i ordered and looked like something i could have made. for 100 dollars that was Ridiculous.