Igloossive Experience Dining

Avoid this restaurant at all costs; it's a complete waste of money. Do NOT make a reservation here. You can't cancel or change your booking through Open Table, and reaching anyone who manages this place is nearly impossible. Their website lists a phone number that consists entirely of fives, and my emails have gone unanswered. To top it off, the hotel informed me that they no longer have a partnership with this restaurant, which is a major red flag. I ended up losing $150, as we decided to eat somewhere else. I wasn't even contacted about my no-show, indicating they don't keep proper track of reservations. Open Table should seriously consider removing this from their platform.

I really love the overall concept of the restaurant! However, our experience was disappointing. They weren't prepared for our arrival, and nothing seemed ready. Since Opentable didn't allow us to preorder our meals, we were left with only bar food and undercooked spaghetti. Additionally, they had some issues with the generator, and the music speaker wasn't functioning. Perhaps it was just an off night, but it wasn't the romantic evening I had envisioned.

I regret spending money here and would advise against making a reservation. They are unresponsive to customer inquiries about open table experiences, and it's nearly impossible to get in touch with anyone who runs the service. Their website lists a phone number, but all attempts to reach them via calls or emails have gone unanswered. The hotel even mentioned that they no longer collaborate with this service, which is a major red flag. I ended up losing around $150 because we chose to dine elsewhere. I have also never been contacted regarding my lack of participation in the experience, which shows that they do not follow up with customers. Open table should remove this service from their website.

I love the overall concept of the restaurant! Unfortunately, our experience was not great. They seemed unprepared for us, and nothing was ready when we arrived. Since OpenTable didn't allow us to order ahead, we ended up with bar food and soggy spaghetti. Additionally, they were having issues with the generator, so the music wasn't playing. It could have just been an off night, but it certainly wasn't the romantic evening I had hoped for.