Mecca Market - Raleigh

I went to Boston Market to pick up my food. When I got home my daughter notice her food had hair in it. I call the store to ask for my money back. One of the girls said I would need to call the general Manager for a refund (Riner). When I call him, he started off very rude. I told him I had Hair in my plate of food. Riner said in a condescending under tone. Oh so you got hair all up in your food . Which is not what I said. He started yelling at me saying, we are require to wear hats. I don 't understand how you got hair in you food. I told him. Just to keep the money. This was the poorest form of customer service, I ever experience. Don 't eat here!

We drive over to get dinner only to find it closed. Regardless of the hours posted on their website, they closed by 4pm. It's happened to us, at the location, a few times now. Losing business.

When I arrived to pick up my food, I noticed one employee sitting at the drive-thru window while another was smoking nearby. It made me wonder if he even washed his hands. The food was just okay, but I definitely won’t be returning.

We ordered a simple meal consisting of two combo meals and one drink. When the driver delivered our order, he requested that we leave a good review because they had received a negative one regarding missing items. Unfortunately, that review was accurate, as they forgot to include the drink we ordered. When I called to address the issue, the woman on the line apologized and explained that there were only two employees working, so I would need to drive to the restaurant to pick up the missing drink. I asked for a refund, but was told that since I ordered online, I was out of luck.

We have been going to this Boston Market for years. The last two times have been really frustrating! Obviously new help. I went at 4:20 and half the food containers were empty. I ordered 2 meals plus a dessert. The order was wrong and he had to restart it, several other employees were present but offered no help. On the way home, I thought, I didn't see the cornbread put with the order. This used to be the place I could trust to have what I wanted. Now, nobody seems to care.