Giant Eagle Bakery - Ravenna

As a couple in quarantine, we did a curbside pickup at this Giant Eagle. I had ordered 4 lbs of corned beef. It was advertised as 5.99/ lb. I ordered 4 pounds. We were charged for 10.5 pounds because according to Kayla in “curbside” “that’s not the way it works”, well, tell me ON YOUR SITE BEFORE I ORDER HOW IT WORKS. What a rude employee, and by the way, I had contacted corporate customer service and was told that the Ravenna store would call. NOPE! After a twenty minute “discussion “ with Kayla, Gary stepped up. I’m not going to sing his praises because I overheard him say he thought I pressed a wrong button . NO I DID NOT!Your site is flawed and your employees need training on customer service. Additionally, Acme in Stow is a far superior store. Heinen’s in Aurora know how to multiply.

As a couple in quarantine, we did a curbside pickup at this Giant Eagle. I had ordered 4 lbs of corned beef. It was advertised as 5.99/ lb. I ordered 4 pounds. We were charged for 10.5 pounds because according to Kayla in “curbside” “that’s not the way it works”, well, tell me ON YOUR SITE BEFORE I ORDER HOW IT WORKS. What a rude employee, and by the way, I had contacted corporate customer service and was told that the Ravenna store would call. NOPE! After a twenty minute “discussion “ with Kayla, Gary stepped up. I’m not going to sing his praises because I overheard him say he thought I pressed a wrong button . NO I DID NOT!Your site is flawed and your employees need training on customer service. Additionally, Acme in Stow is a far superior store. Heinen’s in Aurora know how to multiply.

Slow Service, Dont accept Credit Cards Prices are way to high and nothing is ever on sale and they don't have any lanes open except Self help and that's even d

Slow Service, Dont accept Credit Cards Prices are way to high and nothing is ever on sale and they don't have any lanes open except Self help and that's even dumb

This location is the worst location I have ever been to. The only register you have someone to check out people at is the 12 items or less line. That is what self checkout is for. Therefore, if you have a full cart of groceries, have fun, because you get to do it all yourself. If you have cases of canned vegetables in your cart, have fun scanning each one individually. Two cashiers tonight and they were only at 12 items or less registers; not one normal register was open. I stopped going to this location couple years ago due to this reason. It is much further to go to Streetsboro, but the drive is WORTH IT. Had to come to this location tonight and wish I wouldn’t have. Absolutely unacceptable.