Cold Stone Creamery - Reading

Try the Mud Pie Moja! Loaded with sweetness! Cold Stone was quite full when we were there but it was a Saturday night. The line moved at a decent speed. Outside their tables could have been cleaner.

Wonderful experience with the family. The kids really enjoyed it.

Portion size is small and the price is higher. Better off getting Ben and Jerry ice cream

It would be nice if the bathrooms were open to the public..

I literally just left this cold stone without my ice cream. I went to buy a milkshake and a smoothie and the total came to $14 and some change, I tipped $2.00 so it made it $16 and some cents. I go to pay with my card and first I was charged twice and I was refunded the money for the second charge, but still was charged the initial payment of $16 and some change. The girl that rang me up ask her co worker for help who later on called the manger. He explained to the manager what happen and gave the phone to me. I explained to the manager what happen, immediately he said unfortunately there’s nothing he can do. He also stated I would have to be charged again for the milkshake and smoothie even though I’ve already been charged. I ask him how is that fair when I already paid. After go back and fourth for a few moments, I then ask if I could have the regional manager number or his bosses number. He told me he’s the owner and he has a business to uphold. I ask him if he would pay for something twice he didn’t get, he flat out told me no he wouldn’t, so I ask him so why would I. To me Man Preef which is the Owner of this location cared more about $16 than a customer satisfaction. He honestly cared more about him not getting his $16 then taking care of the customer. Just to set the record straight I personally don’t believe the customers are always right, but this time I was right, especially when the money has already been deducted from my account.