Beryl And Pegs - Reigate and Banstead

Such a shame this morning at Beryl and Peg’s. Love this place and food is still great but such a backlog on the drinks today that after a bit of a wait on food we had even then finished our cooked breakfasts and still no coffee or orange juice or water, despite asking again for the cold drinks even if there was a backlog on coffee. We were there an hour and left without having had drinks. The poor girl doing coffees had to ask other staff three times for help and was almost in tears because everyone in the place was waiting on drinks. There doesn’t seem to be any useful management going on and customers were leaving cross and frustrated. They need to realise that customers will wait for food if they’ve got their drinks. Leaving one team member to do iced drinks, coffees, takeaway drinks etc was ridiculous especially now they’ve expanded to downstairs. Very disappointing. Won’t be dashing back, sadly, if we can’t guarantee a Saturday morning much needed coffee, no matter how nice their poached eggs are.

Just had breakfast here at B&P where, to be fair, i always go when in Reigate on business. just an Omelette and beans, but what an Omelette and beans...it was just excellent..... Set me up for the day......there are lots of options in Reigate town centre (all the usual subjects of high street coffee houses and poss other cafes)...this is just outside near the north side of the Train Station Give these people your money......in difficult times they deserve to survive and prosper.

Unfortunately the service is slow and poor. The majority of staff appear disinterested and don’t want to be there. Poor attitudes to work and customer service. In the past really good experiences but changes to staff over recent months has damaged customer service.

Hadn’t been since Covid but had memories pre Covid of good food and generous portions, quirky crockery etc. Went with a new colleague for a late breakfast, told her this was a previous favourite for me and my son. Unfortunately we ate in and had to sit at a dirty table. My bacon and avo sandwich wasn’t nice (I dissected it because the bacon fat wasn’t rendered) also the mayo was awful cheap catering stuff yuk! I also had coffee which was tasteless. Not good for £9.70. My colleague didn’t enjoy her chicken and bacon sandwich mushed up filling when she had hoped for slices of chicken and bacon unpleasant mayo again. We got a dirty look from the girl who cleared our table as she obviously thought we had made the mess we’d had to sit in. We were on call so no time to call this out at the time. This is a REAL shame as this was a go to place for me and my friends and family to have breakfast or brunch. I hope instead of the usual hyper defensive response, the proprietors take this on board. I hope you return to your standard when you first opened, when it was a pleasure to eat at your establishment.

Excellent food and coffee served up by a really lovely team. Always greeted with a smile. The breakfasts are huge and my personal fave is their sausage and egg sarnie on toasted sourdough.