Costa Coffee - Rhondda Cynon Taf

I would like to give a high commendation to a young man who was working last Saturday, December 30th. My mother and her friend, both in their 80s, went to your establishment around 1 pm. My mother is in a wheelchair and when they approached the automatic door, it was not working. A young man who was on his break outside immediately jumped up and offered to open the door for them. After they had their coffee, my mother's friend left her in the shop while she went to retrieve her car, which was parked a considerable distance away. When my mother saw her car approaching, she tried to wheel herself to it, but the same young man, now inside and working, came over and offered to help. He pushed her out to the car, assisted her in getting in, collapsed the wheelchair, and placed it in the car. My mother and her friend were extremely impressed with his exceptional customer service. They do not know his name, but I hope you can identify him. This young man is a true asset to your establishment, and it reflects positively on his upbringing by his parents. They should be incredibly proud of him. This was my mother's first visit to a Costa and she was treated in such a kind and lovely manner. Please locate this employee and possibly reward him for his amazing service.

I enjoy meeting friends at this restaurant, but I have repeatedly expressed concerns about the cleanliness. It needs a thorough cleaning, as one of the toilets is often out of order. It's disappointing because it's a popular spot.

I waited in line for 15 minutes with my 3-year-old and 10-year-old to order at this restaurant. After finally placing my order, I had to wait a while for my food as the lady behind me was apparently well-known to the staff. Despite having paid first, her order of 4 hot food and drinks was served before mine. My 3-year-old, who is autistic, was difficult to manage during the wait. I expected my food to be cooked first since I ordered and paid before the other customer. Unfortunately, I will not be returning to this Costa branch. It is a shame because I have had good experiences at other Costa locations.

I visit this coffee shop about 5 times a week and what makes it stand out are the great staff led by a great manager. Nothing is ever too much.

This is a great place for a coffee. The coffee and food was really nice and enjoyable. The staff were friendly and helpful. Really enjoyable place to come to have catch up and relax.