Cha Cha's Southwest Kitchen - Richmond

The food is good, but the service is super slow. If you're in the middle of downtown surrounded by office buildings, it stands to reason you need to be on top of serving customers quickly. Today, arriving at 12:15 to an almost empty restaurant, it took our group of 6 almost 20 minutes to have our orders taken. Food arrived at 12:50. I had a meeting at 1, so had to take my food to go. Will go back, but only if I'm not time constrained, which most of us in the area are at lunch.

I visited Cha Cha's Cantina on Wednesday and then dinner on the following Friday, both times excellent service and fantastic food at low prices. The waiting staff was very polite and fun to interact with, during my visit to dinner we were actually waited by the bar-tenders who managed to provide great service, while also drinks for other males. The meal provided at every occasion was quickly prepared and had a fantastic presentation. The groundless chips are delicious and the Happy Hour Drinks are perfectly inexpensive! It seems that most negative reviews about this location are of people who go after 10 or 11:00 and are unhappy with the night life / club atmosphere. As for me, the restaurant side of the company is one of the best places to get food in Richmond at extremely affordable prices for large portion sizes.

My friends and I celebrated their birthday this Saturday, and we almost went from Cha's, but so glad we didn't. It was such a great time: great music and a great crowd! All bartenders were great and Corey at the back bar was super nice and attentive, despite how busy it was. Very recommended if you dance and love good music!

Service is good and the food is good. Their daily lunch specials are good. Portion sizes are just right for a guy that likes to eat. Environment is nice, you can sit inside or outside. Parking is tough, you have to park in a lot and walk to the restaurant. I have eaten their tacos, quesadillas and burrito in a bowl and all have been very good.

Walked in and took a seat.. Watched one waitress run around to 3 tables seated.. After nobody noticing we were there, we got up to order from the bar.. A waitress came over as we were getting up and I told her we were happy to order from the bar as she was busy. Stood at the bar for 10 minutes. Nobody took our order and we watched the same waitress settle 3 tabs at the bar. So we walked out and went next door where we happily spent our money. Won't be back.