Papa Johns Pizza - Richmond

Ordered from here quite a few times since it's a 3 minute WALK from my house, never had any issues. except recently.the website hasn't been letting me enter a delivery address and only gives me carry out options. i usually just ignored this and ordered delivery from pizza hut because i'm a teenage girl and am not gonna walk out there at 10pm.well pizza hut is closed and my mom wanted pizza so i asked her boyfriend if he could pick it up.we place the order and wait a while, he goes to pick it up, and they tell him that they never received an order from us when both me and my mom got a confirmation email. of course we got pissed but decided to drop it and order one there. my mom and i just got a text message saying that our order is out for delivery but how is that possible when we never put a delivery address?just wasted an hour of my time and i still don't know if i'll be getting that pizza or not. horrible.

3rd time we've ordered from here and either did not receive our food or received the wrong order. It's always an excuse....new driver or some other poor excuse. Save yourself the 1-2 hour long wait with wrong food. Horrible location ?

I ordered a pizza and wings. Wings were good, they messed my pizza up. I asked for pepperoni and they put onions. 48 dollars for some good wings and an incorrect pizza. They wonder why no one tips. (I left a 10 dollar tip)

We ordered the New York style pizza. It was terrible. Soggy, flavorless, not enough sauce or cheese. Worst pizza ever. Shamed the New York style pizza. Stop making.

We ordered a Papa John's NY style pizza. We don't order out often as we live on a fixed income and this is the most expensive pizza on the menu but it is usually worth the money. We found hairs baked in the cheese in several areas. Disgusting. We will not be ordering any further food from Papa Johns. I will post about this on all of my social media sites. This was a disgusting experience. The food came fast and the driver was very cordial but this is totally unacceptable. Huge FAIL Papa Johns.