Wendy's - Riverview

I went in to pick up two orders for delivery. While I waited for the first two to be made, I accepted a third delivery. I could tell the team's efforts to get all orders made efficiently, and with Care. I've had some appalling Wendy's pickup experiences,but this was far from that. Thank you. Excellent quality.

After waiting more than 30 minutes on the drive thru line, when I get to the board no one greets or says anything. I ask if they are taking orders and she replied yes and that was it. I asked if she was going to take my order and no one answered. I waited10 more minutes and no one came so I left, mind you this is on a Saturday at 2pm and the inside of the restaurant was empty.This restaurant id the worst Wendy's that I have been and the service is none. No wonder the McDonald's across from them isalways full and the line moves quickly.

Worst Wendy's experience I have ever had. I love Wendy's and I have visited this Wendy on several occasions. I was on the drive thru line but it was not moving and was very long. I went inside for a quick order. The staff was running around like crazy without direction. Their was a couple ahead of me waiting to put their order. We wated for several minutes. The Manager female staffmember came over to the the registers. I asked the manager if we should use kiosk or he will take our order? I asked twice, Hecompletely ignore my question and walked back to drive thru. The young lady heard me and responded to use kiosk. I told hernever mind and walked out. Manager was rude and I will never go to that Wendy's again!

I ordered the biscuits and gravy with potatoes for breakfast. It was so good. The biscuits were light and fluffy. The sauce was seasoned well and the potatoes were nice and crunchy.

If only their customer service was better. I'm a former employee of Wendy's and the customer service I get every time I visit here is always so disappointing. I have received a letter from corporate I still have to this day because of the customerservice I provided. It always says a lot about a person. If I spoke to customers or handled food the way the employees at thislocation does, I'd probably be out of a job or pulled to the side to fix. Very sad. I hope the managers address this issue.