Firehouse Subs Celanese Road

This location is my favorite spot in the city. The team members are cheerful and knowledgeable about the menu options. Even when there's a rush of customers, they ensure that each person is served well in their pursuit of excellence. Definitely a place to visit!

Don?t go here if you?re a minority or POC. Don?t work here either! The way they treat their black workers is terrible, just like the quality of their food! I?ve been here twice and seen them talking junk to the young black kids , but not checking the WHITE ADULTS who were doing nothing and taking numerous smoke breaks. Jon and Kendall both need to be out of their jobs. They are highly unprofessional and even one of the employees told me that they don?t care about the store, just the money. The private owner Larry shouldn?t be an owner bc he is lazy and does not care about his business. The food is not fresh, and the lettuce has been sitting in the same dirty pan for weeks. The tuna salad is NOT fresh and I seen one of the employees drop a knife and still use it to cut the bread. This place needs to be shut down, it is beyond unsanitary and unsafe.

Called in an order for New York Steamers and when my husband brought them home, instead of thinly sliced the pastrami was as thick and tough as an old door mat. The sandwiches were completely inedible. Will never get food from this location again. We have gotten awesome steamers once before at the Tega Cay Highway 160 location and it was such a disappointment to bite into sandwiches that were so awful. I?m not sure I could ever even order another one at any other location. Yuck.

Ordered via Doordash today and said no pickle on the side and no onions on my Italian sub. It arrived with both a pickle on the side and onions on the sub. There was also a medium coke missing but that could have been the fault of the driver so i'm not blaming Firehouse for that. But still all around a disappointing experience

Avery Zariya Marion served me and my fiancé and made me feel like family! You know what offers are going on and how to achieve the highest level of customer service. The food is always delicious and never takes long to be served.