Jimmy John's - Rockford

Usually they are really pretty fast. I ordered the APP and didn't go smoothly. When I arrived there, only one employee was in front and he tried to fill a catering order, I felt bad for him. Management shouldn't have people during lunchtime. It's not cool that a sandwich lasted 20 minutes, but I couldn't complain while the manager finally helped that poor guy get caught.

Food was as expected. Staff was nice. Very busy place.

Absolutely disorganized. It's not like I expect a lot from underpaid food service workers, don't blame them for Management's shortcomings. That said, I've never been to worse Jimmy's location. The only team member on shift (Saturday afternoon who seemed to have their act together was a very nice girl with green hair. She was clearly working prep, not her job to tend to customers, but was still running around correcting every single other team member's mistakes and apologizing for them. Poor girl, hope she gets the recognition (and pay! she deserves in comparison to her co workers. The most jarring part of the transaction was the cashier. He logged into the register and proceeded to stare at the wall, not addressing anyone, for quite some time. When he decided he was ready, he asked to help the man directly in line behind me (not that I was off to the side, I was standing directly before the register instead of addressing me. Very strange and infantilizing, even the man who was addressed seemed taken aback. In addition, it seemed quite a few people before us had gotten the wrong orders. The cashier didn't take down a name or give us a number, so that checks out. Others still had mistakes with their orders, so the sandwich bar employees were not excluded from the disorganization. All in all, this team needs a lot more training and management, green-haired gal excluded. Very disappointing.

I ordered my food at 3:20 did not get me food until 5 pm with a missing cookie . When I called and wanted a refund they kept denying me saying it will only be ten more minutes or they were not allowed to give me refund. The manager on shift lily told me no to a refund because the driver was the best one and she’d rather trust him than an upset customer . Never ordering here again

Ordered a sandwich while working at a location not even 5 minutes away. The delivery driver said he was confused because it was a business address. So instead of calling me, the driver continuously circled the address. Took 30 minutes to deliver to an address 4 minutes away. This is the second time in 5 years I have ordered from this location. Thought I 'd give them a second chance. Never ordering from here again.