Jimmy John's - Round Rock

The lack of professionalism and basic customer service was astonishing. It’s important for any establishment to treat customers with respect, especially when handling their money. If an employee can’t manage to provide even a minimum level of service, then it raises questions about their training and the overall quality of the establishment. I believe that if someone is not properly trained or is unhappy in their role, they should consider seeking employment elsewhere. This experience left a bad impression, and I certainly don't want to rely on a place that can’t deliver even basic service.

The experience was incredibly disappointing. Although the app notified me that there might be delays, I still ended up waiting over an hour and fifteen minutes for what was supposed to be a quick lunch. Overall, I found this place to be quite unsatisfactory.

I had a fantastic experience at this restaurant! A big shoutout to Jordan for the incredibly fast service and amazing customer care. My sandwich was prepared in no time, and it tasted great! I'm giving them a full 5-star rating. Thank you so much, everyone! Keep up the great work!

Excellent service, even if you go in 5 minutes before closing.

I really like their sandwiches, the bread is really good and the sandwich contents are always fresh and tasty. The sandwiches are well wrapped, so there is never any leakage. You can customize the sandwiches to have additional items (e.g. to add or remove pickles or onions) and control the amount of items (light, medium, heavy). You can save sandwiches to your account with names (e.g. Luly 's Tuna) , which is helpful, since I often buy for several people (wife, kids, their spouses) and they can tell me my tuna or my italian and I can select it from saved sandwiches with their customizations. I usually order the large sandwiches, cut in half, and get two meals out of it.The premises are very clean and there are always open tables, although I don 't use them, I always order for pick up. The staff is friendly and accommodating. I 've never had a bad experience at either of the two JJ 's I frequent. The sandwiches are a little expensive, but well worth the price, I highly recommend them.