Whataburger - Rusk

I visit many Whataburgers in East Texas, but I always make it a point to stop at this particular location... there's just something unique about it. The burgers and fries are always served piping hot, and the flavor here seems even more delicious.

I really miss this location. I had an amazing team working during the day—truly the best teamwork I've ever seen. The food was fantastic. This is Carolyn, and I miss you all!

I visited the drive-thru, and everything seemed fine until I got home and discovered that my fries were missing from the bag. I decided to call back and spoke with Ella about the issue. She insisted that I had received my fries, which I found frustrating. I shouldn't have to argue with staff over this! I requested to speak to the manager twice, but he refused to take the call; I've been told his name is Donald. This is incredibly disappointing customer service!

Meka waited and service was wonderful. She has very good customer service. You really appreciate people that give that kind of service.

The stff is always helpful and the service is great. The foodnis consistentlybhotnand fresh. This is a training store and they consistently deliver. My fries were cold one time and they immediately replaced them.