Starbucks - Salem

Starbucks is excellent, even though it's starting to feel like the new McDonald's.

I stopped going to this location because I've had several disappointing experiences with their coffee. I decided to give it another try today since it was convenient, but I ended up with the worst cold brew I've ever had. I would honestly prefer a regular cup of black coffee over it. I can't comprehend how a pumpkin cream cold brew could taste so terrible. Please start making the drinks correctly. Lately, the amount of cream they add to the cold brews has varied significantly, and it's just a complete waste of money for me.

Thank you, Starbucks, for always delivering the best Pumpkin Spice Lattes! The baristas in West Salem are consistently friendly and have never made a mistake with my orders.

This has become my second favorite Starbucks since the Liberty Plaza branch closed. The staff here is friendly, and I rarely encounter any issues. The only drawback is the mobile ordering system. Unlike other locations I've visited, they don’t announce when a mobile order is ready. I waited for over 15 minutes, thinking they would call it out, only to realize I was just waiting for nothing. So, if you place a mobile order, be sure to go up to the pickup counter and inform them that you're there to pick it up.

Kristen and her team are simply amazing! They put in so much effort and welcome everyone with warm smiles, providing exceptional customer service. You truly made my Saturday morning brighter!