The Human Bean - Salem

Today, I go to the walk up window to order a hot chocolate. I see a large cup wothout a lid with what looks like hot chocolate sitting by the cash register. After I order, the barista grabs the cup that has been sitting by the cash register and pours the content into the metal container. The barista places the metal container under the steamer to heat the contents up.When I told them that was not acceptable they ignored what I was saying about the hot chocolate sitting in a cup by the cash register and started talking g about the metal container they heat drink in.No matter how I tried to explain what I watched them do, they would not acknowledge my concerns. I wasn't rude or disrespectful but I was told I was.

Love the coffee, stopped going to dutch bros and won't even bother with Starbucks, however the keizer location is so much faster than the commercial st location. If there is more than one vehicle in line at the commercial st I don't even bother getting coffee because the wait time is too long

Best Coffee place in Salem! I've been going there for many years. Always friendly and fast. Keep up the great work!

Human Bean has the best coffee. The taste is less bitter than Dutch Bros and the service is fantastic!

This will be the last time I go to this human bean! These girls will talk to a man for over 10 minutes with a line behind him with no regards too all the working people behind him. I then asked for the girls name and a phone number and was told no I couldn’t have either because it is private information! Dude! You’re working with the public providing a service. Didn’t bother to ask what was wrong or say they were sorry. 5 girls in there and at each window the people were there for over 10 minutes. Dutch bros has the best customer service. This place is a joke. That guy didn’t want you girl… grow up! I have a job to get to… do yours!