El Pollo Loco - San Rafael

This restaurant is awful. The customer service is terrible. The staff is clueless. I placed an order online and waited over 20 minutes before I had to ask where my order was, and no one seemed to know. I decided to just get a refund, and the manager named Gloria D reluctantly agreed, saying they called someone and I would get a refund since it was an online order. However, Gloria D was unhelpful and could not provide a reference number, just making excuses to get me to leave. I have a record of the entire conversation. Avoid this place. The employees seem like they're just going through the motions, not actually there to help customers. They might as well be robots.

After informing the cashier of my order, she offered me chips and salsa. I agreed, but inquired about any additional charges. She reassured me that there would be none, so I proceeded with the order. However, when I received the bill, I was surprised to see a charge of $3.99 for the chips and salsa. In total, I paid $26.13 for two burritos and the additional side item. The price seemed high for the quality of the food, and I felt that I could have received better service at another restaurant for the same cost.

The food is good, and the staff is welcoming. I like the chicken most with a tortilla.

A few days ago, I had recently buried my dog. While waiting for my meal at the restaurant, another family walked in. To my surprise, a little girl was holding the same stuffed animal that I had buried my dog with. I couldn't believe the coincidence. I took it as a sign from above and as a result, my experience at the restaurant was truly amazing.

This was a nice change from the usual fried food. The chicken was dry but good flavour. I got a side of corn which was really good and mashed potatoes which was stupid on my part. It?s Mexican food. Order Mexican food.