Moe's Southwest Grill - Sandbridge

Ok here we go. I came in on Wednesday the 21st after an extremely rough day. Ive come to this moes since i was a kid and the food has always been amazing.I came in around 8:00 i dont like doing this because I know they close around 9:00 and i like to give some cushion for food places because i know they try and pre close. But i had a class ending at 7:45 and figured it was no big deal.I walked in, greeted with the loud “welcome to moes” greeting ive come to expect. I ordered my food and it was prepared by a young gentleman with great customer service and a great sense of humor. I could tell it had been one of those nights where doordashers are being impatient and obnoxious and other older customers are struggling to convey their wants and needs.I sat down to eat and witnessed the manager exit from the corridor to the left of the register. He was on the phone with an extremely disgruntled lady SCREAMING over the phone about missing Guacamole and sour cream. The manager took 5-6 minutes repeatedly expressing his apologies and explaining the situation. He offered MULTIPLE solutions and remedies to the problem. It finally got to the point where the conversation was no longer productive and he terminated the phone call. I chirped up and backed him and his crew 1000%Lets make a few things clear. While I do understand the ladies frustration about the missing guac and sour cream, there is a line to these kinds of issues. Moes is EXPENSIVE, but so is everything else nowadays. Taking your anger out over your $4 side of guac by screaming at a 16 year old or a GM isnt going to change that. If your that worried about it, merely except a coupon for the next time you go in, or have the order refunded. While its a frustrating situation and while we do pay a lot for our food as customers, mistakes happen, and being rude and screaming over the phone at people who are actively TRYING TO HELP YOU is not the way we should treat people.This store has a lot of bad reviews, including something about dry cheese. I dont even know what thats supposed to mean. Regardless, i hope the crew reads this and sees this. I have come to that Moes many times and recognized some of the faces behind the counter and have NEVER had a problem.And to all the people complaining about price. Its irrelevant. Everywhere is expensive. If you think they are shorting you on food, kindly ask if you can have a quarter scoop more; the worst they can say is no.Lets be nicer to people. Guac and sour cream really isnt that serious. Get a grip.

Always very good and large portions. Love their salsa bar.

The tall man with dark hair working there is certified legend but the new, short girl with dark black hair gives such small portions like the food is for her and she can't eat more... It's not for you and I am paying 15 dollars for a bowl. You put tea spoon of guac on my bowl and no cheese at all??? I have never had this kind of nonsense happen here , I come here like 3 times a week

I ordered a burrito a very simple mobile order then proceeded to get home just to realize I received a bowl instead. If you want to purchase from a place with employees that don’t read the order then go ahead and waste your money.

I went to today and the food was hands down perfect Kayla knocked it out of the park and also was very nice to all of the customers in the store. Definitely will be back to eat again.