Waba Grill - Santa Paula

1st time visitor. My wife and I stopped in for lunch; we knew it had recently opened and wanted to try it out (we'd never been to a Waba Grill. First impression was good. It's new so everything was clean. Parking lot was clean although a little confusing as you turn off the street (there's a ton of parking in the rear. We ordered our meals and waited for them to be prepared. My wife ordered the chicken vegetable bowl and I ordered the Waba rice bowl. They got my order wrong they gave me a Waba vegetable instead. No big deal, it came with veggies. One thing I wasn't a fan of was the sauce they drizzle on the food. It's a soy sauce glaze and I'm not a big soy sauce fan they should ask if you want it on the food or as a side. My wife noticed that the only utensils they had were plastic forks but that the veggies eere big enough where she would have like a fork to cut them up. We both wondered what the kid's meals would be like if the veggies were too big. The food itself was really fresh, the carrots, broccoli and cabbage crunchy. Both the chicken and steak were lean. Overall it was a good experience and we'll try it again.

The staff was a little out when I went to order, I would like to think it was a new employee. I try to sell the Teriyaki sauce and Sriracha in a small cup instead of giving me the ones they have in small packages that are free. ????? I have also upgraded to salad and fruit and it is not worth it. Don't do it! All they added was green salad that was bitter and half an orange that looked like he was cut the day before and I had to throw away. My husband got the vegetables and they were a little hard, but they were better than the salad.

Got the chicken and steak family meal, looked like a little bit of food but ended up being enough for two adults a teen and a kiddo. Chicken was dry, but the rest was ok.

I'd love to give more stars but our experience the last 2 years has been so... wishy washy. From not making our order when expected, wrong sauce, wrong rice, missing items, an uptick of prices with a smaller quantity offered (but not explained), bad customer service (curse words used, not focus on the customer, etc). I love supporting local businesses but they have to bring the quality that's presented to get high ratings.

The ambiance and the food at the Waba Grill is amazing. the owner proprietor of this Waba Grill location is very personable and goes to great Lengths to know you. The staff is very polite and courteous and the restroom is very clean. The decor and the ambiance allows for a family atmosphere or just a place for a quick bite. There is plenty of room for friends and family together and share moments of laughter while enjoying a great meal. A great addition to Santa Paula community.