The Coffee Club - Redcliffe

Came here on a public holiday and was blown away by the speed of food and drinks. Service was quite good. First few waiters who dealt with us were impeccable but the girl who cleared our table was quite rude and walked away halfway through my drink order and surprise! She put through the wrong drink order. But they did a fabulous job and served every table in an unbelievably quick time and the food was great compared to most other coffee clubs. The coffee beans they use are quite bitter so if you're used to 100% arabica I would recommend 1/2 on the coffee but they executed the beverages perfectly and even a bit of latte art. I would recommend to anyone who enjoys TCC menu.

What a fantastic place to visit for lunch dinner. The staff are very friendly and helpful and bend over backwards for people like me that make a million requests. Can't say enough good things about Redcliffe Coffee Club, please drop in for a piece of cake and coffee or do a lunch or dinner with friends.

MISTAKES ‘TWO’ MANY BUT ONLY ONE FIXED PLENTY (PART 2). ... FOLLOWED FROM UNDER ‘PREECE’S’ Needless to say we walk out of there more shocked and upset than anything, because we have so treasured our past dining experiences with the beloved old JC. We decide to hightail it down a few shops to The Coffee Club for our coffee and dessert (as I can assure you, there was no way I was spending another cent at Preece’s). Whereby, as luck would have it, more blunders seem to have presented themselves to us. Although, at TCC it becomes a scenario of a Sliding Doors-movie-saga – one where it starts off the same, but results in an alternate finish. While unfortunately, we ended up waiting over thirty minutes for our dessert to come to our table, we then realised there was no cream (which we’d requested). However, at TCC the duty manager – Allen, (two nights into his new promoted position, could not do enough to apologise to the point where (no empty politician’s promise apology here) stated it would be free of charge. Hmmm, now there’s a little bit of ‘deed’ work in apology accommodating. I also want to commend him in how he spoke with us not only ‘understanding’ our grievance (the old L.A.S.T. line – Listen, Apologise, Satisfy, Thank) but conveyed support of both his customer and his staff alike. Great character was demonstrated within him as a person, no wonder TCC saw potential in him (we were served by him on his very first day a couple of years back) – he displayed then and still preserved last night, that integral genuine service not found in the training manual, but rather orchestrated with opulence within an individual. It’s not an order you carry out, but an active choice – a decided attitude you give in your work and the world at large. We then had Carly his supervising manager, come over to ‘attend’ to our little debacle. It was as though at TCC, ensuring customer satisfaction was paramount. Upon leaving TCC, we not only had our dessert credited but were given a 1⁄2 price voucher to use on our next return visit. And there’s an amazing thought – returning – yes we’d be pleased and contented to return indeed. Yes mistakes were made at both of the restaurants we dined at last night. But only one cared enough about the consequences of their actions and prepared to fix the upsets created. The moral of the story within this review is as I’ve always said: “It’s not about what you do, it’s what you do about it”. To both customer and worker alike, mistakes will happen – it’s ok we’re all human (so go easy on each other please) – the ‘cause’ is irrelevant in as much as the ‘effect’ leaves a lasting impression. From Margy and Bec – Thanks ever so much to TCC (Redcliffe), for restoring my Mum’s birthday back into something memorable again.

Fantastic customer service. The waiters were so helpful and were great to us given we had two messy kids that were hungry and restless after a dip at the lagoon. The lagoon is a short walk away and I would definitely make this my lunch-time spot. They serve from the menu all day long (Yeeeeessssss). Summer tropical drink was very delicious too.

They made me a naked burger with no fuss, leaving off the BBQ sauce and adding extra solo as requested. The tomatoe slices in the salad came from a huge tomato with a tough heart, but the rest was lovely. It's a nice location and staff are courteous.