Wendy's - Scranton

My wife and I visited the drive-thru, and when we reached the window, we were informed that they only had one potato. When we finally received our food, half of it was incorrect. My wife decided to go inside to address the issues, but the staff was very rude. She asked if they had carrots, and they confirmed they did. If they don't want to properly serve food, they should stop working in this business.

Lady that takes orders is impolite and handles fries with no gloves. Went there with my husband. Waited 15 minutes (as someone that worked in fastfood that’s a long time considering there wasn’t another car in sight). Got charged an extra drink (frostycino) as well but didn’t want to wait another 20 minutes for a refund before my 8AM shift. I get that fastfood isn’t a glamorous career, but at least look for people that follow state hygiene standards and that maybe even like working with people!

Slow service the cashier seems afraid to talk to the customer. And I understand because as I was waiting for my food 3 burgers came out and were wrong, same for mine. If you plan to go to this location? Check your order twice! The guy that was ordering as I was waiting for them to correct my order gave specific instructions ONION AND CHEESE THAT ALL ON THE BURGER! they finally got it right on the 3rd burger!!

One of the nicer Wendy's I've been to. The sign is old, but the interior is modern and they keep it nice and clean. All the food was fresh. I think the cashier was still in training, but she was still professional and nice.

Overall the employee's were nice.! But around 12:30pm the place is extremely packed and the drive thru is ridiculous with cars over packed waiting on there food !. Don't know how they can make service a little more quicker ! . But if your trying to make it back to work before your lunch time is over !! You might want to find another spot to eat ! If your not in any rush then you'll be just fine!.