Chen's Garden - Shepway

We have ordered quite regularly over many months been very happy with the quick delivery really lovely food. However this evening we are beyond disappointed! We rang up at 9 pm this evening with our order. At 10:15 we still hadn’t received our order. So we made a phone call to ask where our order was. Whoever the person was answering the phone call had no idea what was going on and where our orders was and said that they had 24 new customers. He could not give us any reassurance when we were going to get our food or any knowledge about our order!! We ended up asking for a refund. If we had not phoned to chase our food we would have been none the wiser still waiting for food that was never going to arrive!! Whoever you have working for you taking orders this evening was very incompetent!! You have lost our business now and in the future we will not be recommending you either!! Appalling!! From now on we will go elsewhere!! Very disappointed loyal customers!! We will never recommend you and you have really let yourself down this evening!!!

Absolutely zero customer service Sent wrong food and refused to rectify Poor customer service from owners not the phone handler !!!

I have been ordering from Chens Garden for 3 years now, sometimes I collect and other times I get it delivered, I have never had any problems with the food, its always been amazing. As far as price goes, they are by far the cheapest in the area, the next nearest one has extortionate prices, they do also deliver to New Beach holiday park, they will meet you at either the main entrance or the swimming pool, they appear to only take cash though and they don't accept card payments which is a pain, so if you want delivery you have to have the cash available to pay with.

I ordered food there is was soo rubbish!!! Their services are a joke They offer you food from the day before! The chicken was sooo dry And they try to make an excuse that you came late! The rice had soo much salt And the chips where soooo dry

First time we have ordered a takeaway from here Chicken satay skewers were lovely Plain chow mein, chicken balls, beef and mushrooms, plain rice, egg fried rice We collected our order, place felt very Covid safe. Food was hot and tasty Friendly and polite service Will definitely order from here again