Portillo's Shorewood

Fries undercooked and cold and it looked it was the end of the bag and all small pieces.... I got the sausage and Italian combo and tasted burnt and whole sandwich just fell apart. Definitely seen why I had stopped coming here.... paid of 54 dollars and Definitely didn't feel like it was worth the price.... to be honest I think they are overpriced.

One of the things I loved about portillos us how it feels like family busines ,connection w people but now they put this skip the line machines and removed the beautiful booths ,saving money on people replacing for machines ,bad bad bad portillos .

Best Portillos in the area! Lots of different choices and all are good!

If you're looking for horrible customer service and wrong orders, this is the place for you! I went to the drive thru and ordered a salad. I asked for the Greek Vinegarette and received the wrong dressing. No big deal I thought since I caught it before getting home. I handed the dressing back and said I received the wrong one. Her response was, it's the same one different container!!!! I said, I just tasted this one and it's not the same. Can I have the one with the purple cap? I said it's the same one!!! She closed the window and said have a good night Ma'am! I went inside and the General Manager Heather gave me the right dressing and apologized for the service. Heather was very nice, but your store can only be as good as your workers. This store has really gone down with customer service, and the quality of their food.

I ordered my hot dogs with mustard, onion and tomato. I got home and they didn’t have tomato on them. The fries were barely warm.