Chipotle Mexican Grill - Shreveport

I have the steak bowl with white rice. The rice was boiled, there was a large piece of hard Greek mixed with the meat. The flavored teas and lemonades were not marked so you know what taste you get, and the dining room was dirty. Finally, it was too expensive for the overall experience.

Ordered via uber eats. Total disaster! Stale rice and steak..

Admittedly I showed up near closing, but was allowed to stand in line for close to 10 min before the employees behind the counter informed us they were out of almost everything (steak, chicken, guac, etc). my issue is tell me that as I walk in the door, don't have us wait in line for no reason. will be a while before I consider returning.

Firstly, the place looked closed, (lights low it was 9pm and they don't close until 10pm..Secondly, the worker told me the store was closed when I was walking in and the worker was leaving..Worker said this as if it was a joke that I drove 10 miles to get there, they didn't know how far I traveled but still that's the point you aren't my friend. Thirdly, The service would have been better save an employee telling me some story about how the rice is boiled. The employee on duty told me that the water for the rice is boiled but it's not boil water? (Shreveport was in boil water warning 2 3 days ago when I went . Now I did appreciate how she prepared the bowl so let me say that, portions wise, I wasn't mad about that at all but Fourthly, I had experienced a bit of stomach worries and contacted Chipotle to ask about this rice again, the supervisor answered and when I told her my concerns she basically laughed at me and said that Chipotle pre packages the meat and the rice (so is it like uncle Ben's rice? ...She said they don't use water for the food, they use water for lettuce and/or peppers. But not the rice? That's strange..

I have always loved Chipotle restaurant. This is the 1st time I've visited the one in Shreveport Louisiana. The customer service was absolutely amazing. However, the food was freaking horrible!!! No flavor in the Barbacoa and the sour cream was rancid. I started eating my food at the restaurant and complained there the young lady remade my food for me but when she did she literally gave me 3 shreds of meat I am livid, even though I had only taken a bite of the original dish. Smh off!