Bruster's Real Ice Cream - Snellville

This location is one of the best locations, they have all the flavors love

First I'll start by saying I've been a regular customer at this location for nearly 15 years. In fact, many on the staff members know me by name and know what I want before I get to the window. Sammi which has remained my favorite because of how nice, courteous and always looking to deliver GREAT service! However, all of that was shattered after my most recent experience. Last night before closing I stopped to get my usual order. When I arrived home I noticed I was not given what I requested by the worker. It was too late call as they were closed when I got home. So today after work I stopped to explain what had happened. The young man asked if I had my receipt and I said I didn't I then asked him to look up my Brewster's rewards number to see my purchase record from last night. He started to look it up, but didn't know how to access it. Since that didn't work I showed him on my phone the banking activity which proved my purchase. That still was not good enough. I then asked for a manager and he said they had just left. He called the manager named Paige and she responded how do we know it was wrong? I'm like are you kidding? Your staff makes the mistake and then you have the audacity to question me... a long time customer as if I'm making this up for 1 scoop of ice cream? Whatever happened to the customer is right? Whatever happened to customer service? Whatever happened to appreciating a loyal customer? This has got to be the ABSOLUTE WORST Manager (PAIGE) I've ever encountered! Well... this ends my relationship with this location! And... I will be contacting corporate about this situation!

Love their ice cream and good customer service. The line was long, but the service was quick.

Favorite icecream shop !!! New and fresh icecream every day!

Stopped by here like 2 weeks ago after an Escape game at Netherworld. We wanted to grab dessert and hang out and of course it is hard to find places open late in this area. Brusters is always a great option.Parking, menu, etc. is all the same as your standard Brusters!This location was nice, there were plenty of employees ready to take our order and had our desserts our asap!I had never tried their M&M ice cream (I forgot the exact name, I know it was similar to Blast or Blizzard but if you're ever craving a McFlurry, I suggest coming to Bruster's! Tasted just like an M&M McFlurry and I am super particular about ice cream, I don't like most flavors and usually only get milkshakes but I am a big fan of M&M and the good thing about Bruster's is that their ice cream machine is always working ;