Carluccio's Cribbs

Awful meal. I think they are having problems as they were turning people away. Coffee was bitter and to me undrinkable. My meal was tasteless and the chicken ultra processed full of water. Not what you normally expect. Wouldn’t go back.

Dreadful. Poor service even though they weren’t busy, truly awful overpriced dried up lasagne. Greeted but the sitter advising they were out of most things on the menu and showing us a scrappy piece of paper with a load of products listed. Never again £50 for 3 diet cokes, 2 dried up lasagnes and some soggy garlic bread total rip off

This used to be such a nice place to come after some shopping. But has declined. The waiting staff were very friendly. The restaurant was just about clean enough but the menu's and the floors were really grubby. The starters were all fine but this was because not much cooking needed for the burata, tomato salad and some prawns. Then the mains came, 3 beef ragu pasta. The beef was not a ragu, it was large chunks of stewed tough beef. We could not eat it but did eat some of the pasta leaving the beef to the side. The desserts came at all different times. Both the canoili and the doughnuts were disgusting, raw in the middle Obviously the chef cannot cook. The manager did not charge us for the food we just paid for our drinks , this was fair. It was a shame as it was our daughter's birthday.

Carluccio’s excellent legacy is being sorely undermined by this slapdash branch in Cribbs Causeway. We arrived at around 11.30am last Saturday morning and waited in a cue which several people eventually left) whilst the well meaning waitresses cleaned and reset the empty tables making sure that the didn’t make eye contact with anyone waiting in the cue to be served. Then the extremely unhelpful manager eventually came over after putting the palm of his hand up to the waiting cue in a “ do not enter “ gesture and said get this) “ Yes ?” to which I replied “ A table for two please “ “For what , because we’ve finished breakfast and we don’t start lunch until 12” he replied. As it was now 11.45 I said “ how about we come in for a couple of flat whites and when 12 o’clock comes around we will order some lunch.” He said nothing and showed us to a table. The lunch was pathetic, a couple of bruschettas with a tiny scattering of lettuce and one tomato cut in half. I had to ask for olive oil. On the up side the waiting staff, who spent most of their time all gathered around a serving station, were charming… all of them were really nice , however this once favourite eating spot was let down by surly management and very average food.

My partner and I were shopping in the Mall and needed a quick bite to eat for lunch. We were seated quickly and offered menus for normal and gluten free meal options. Our drinks came very quickly and the mocktails were really tasty. The waitress advised due to requiring gluten free meals, the manager had to come and take our order. Within a few minutes, the manager had taken our orders. Our meals arrived really quickly and were so good. I had a gf chicken and mushroom risotto, and my partner had gf seafood pasta both were full of flavour. We could pay for our tab easily via the QR code on the table. I would recommend this restaurant to all.