Tuscano's - South Tyneside

This restaurant has been closed for quite some time. It used to be a charming and well-liked dining spot.

We had a wonderful experience at this restaurant. The food was amazing and all 7 of us agreed that the staff were fantastic. We would definitely recommend this place and will be coming back again. Despite being very busy, the staff still managed to check in with us to make sure everything was okay.

The staff at the restaurant were friendly and had smiles on their faces, even though the restaurant was nearly full and busy. Our drinks came frequently, and my partner and I opted for the 3-course deal, which was definitely worth it. Everything flowed smoothly, and the restaurant had a fun and caring atmosphere towards us.

Sadly this establishment has suffered a rapid decline from ok value for money to woefully below par. Visited 39/4/2022, chaotic is the best way to describe. Accepting far too many bookings versus staff available to serve. Long waits to place order and receive courses, if courses arrived at all!. My heart goes out to the waiting staff on duty Insufficient against the number if covers) who did their very best to deal with situation. Throw into the mix some awkward customers. However when obvious things were going seriously awry there was a noticeable absence of management to try and deal wIth the increasing customers complaints. Coffee order and didn’t arrive, invoice was wrong in the amount of almost £80 overcharge. No discount offered for lack of coffee not arriving even though appearing on the bill as chargeable items. Despite the best efforts of waiting staff to keep the ‘ship afloat’ the total lack of management support shows the contempt management holds towards that customer base. A long term favourite has now plummeted to an establishment I will now avoid like I would avoid the plague. Harsh I know but when it comes to spending my hard earned cash they are not worthy of a single penny of it. There are other nearby options available where you can anticipate a far better experience

So today I went to tuscanos in Shields with the family, I started with the gambonis (big prawns) some were raw, told staff and they asked if I would like another starter, I said no . Main came calzone pizza once again it was fantastic flavor and filling wow, 7 out of 10 for starter 10 out of 10 for main Staff fantastic 10/10 I would recommend this place to everyone