Papa Johns - Southampton

I previously done a trail shift there and had seen how they make pizzas. don’t wash there hands or anything it’s discusting. they take take advantage of 16 year old kids making them work 20+ hours a week while on a full time college timetable. awful service, not clean or hygienic at all.

So we ordered some pizzas to eat while watching the new Hocus pocus film. While looking through the allergy advice I got really confused, some of it says ingredient allergens, gluten, wheat, milk, then say may contain none. This on a cheese pizza. You cannot lost the allergens in something and then put none. Also I'm very disappointed that you have to order gluten free base's over the phone, as they are not listed on the app or website under the custom section. There is butternut squash base...that is thankfully gluten free, but this not stated on the allergy advice or not that I could see (and I have read to read everything to make sure I don't eat anything with gluten). This is some that needs improvement ASAP

DON’T HAVE ANYTHING FROM THERE !!! Disgusting service. We ordered a pizza quite late at night coz they are open until nearly 02:00am. Firstly the online order wouldn’t work so I had to ring place the order. When it finally arrived the box was soggy was for another address. The other address had our order ! We rang the shop who contacted the driver who got our pizza. We refused to take it because: 1: the pizza had been in someone’s house 2: they could have touched it, you don’t know nowadays. COVID 3: it was stone cold etc etc The shop wouldn’t refund us. He said ring tomorrow speak to a manager who was supposed to ring us back. NO, did they heck ! So we rang again today asking for a refund. He reluctantly processed it said a text would come through to confirm , it didn’t . I’ll be emailing head office the store. AVOID, AVOID ! AVOID !

This is the third time this branch has failed to deliver basic service. Three individual times we’ve had items missing despite mentioning it in the request box. Food is always cold and of poor quality. Will not be ordering again and advise you to avoid as well.

I have been getting pizza here for years and I’ve NEVER had a problem. I order online on the Papa Johns website and get delivery. The guys delivering are always polite and friendly. Papa johns are the BEST pizzas around in my opinion. I do not go to dominos anymore due to how greasy it has become and the amount of kids work there and pizzas are often thrown together quite literally (Hedge End store . I will continue my customer with Papa Johns when it is pizza night :