Our Hero Subs - Springfield

Went to the plum Street location at 8:30 , yes they do close at 9 but a sub takes 10 minutes to make . I actually used to work for them so I am aware of the entire process .. I loved our hero, been a friendly customer for years, but today was a horrible experience. The man had scraggly hair under a ball cap I didn't catch his name, was talking to another customer at the counter and there was another man sitting a minute or so went by and he looked at us and was like I'm glad I'll be closing these doors in 5 minutes , then proceeded to ask if I was there to place an order, cause they are closing in 5 minutes, my husband said are u telling me I can't order food?? He said uh, yes cause I'm closing in 5 minutes.. and proceeded to argue with my husband as we walked out the door. I have NEVER felt disrespected at any of Doug Rowlands stores more than I have today.. unacceptable.. I also work in food industry and I understand how it is. It sucks. But that's what we sign up for. It would have taken 10 minutes out of the 30 left on the open sign.. and I wouldn't have even wrote this review if he wasnt actually so rude and embarrassing. I hope he learns some customer service skills soon, could have even earned tip from me, cause again, I know what the restaurant life is like.

A lot of the subs have The Works! Online menu never says what that is.

Delicious! Great food, great service, great scenery!

I went to this because of recommendations, I was told to go the plum street location but I didn't listen. First time ordering I had a bomb Philly steak... Second time around, It was supposed to be loaded, it was not. I was given the wrong size and when I called the manager was very unprofessional basically saying what I saying is not true. I said fine, I'll come back...you take a look at it and see if it was the right size. She said, it doesn't matter I'll have to order another one. I said fine, will you offset the price of the second sandwich, said no. Like what? One of the sandwiches below is a kids meal vs the 8in I bought. I'm a sandwich nut... Definitely not going there anymore.

The best place on e main St for sub sandwich and fries or anything else you might like they have excellent soup salad combos hamburgers and fries chili cheese dogs jalapeno poppers onion rings so much stuff I can't name it all. Come give it a try.