Panera Bread - Springfield

The restaurant was clean and the staff was friendly and cheerful. The food was hot and delicious, perfect for breakfast. I would rate the food 5 out of 5.

I don't even know where to begin with this review. Our experience at this restaurant was just not good. When we arrived, it was freezing inside, maybe around 65 degrees. We spent $20 on two bowls of soup, which ended up being 90% chicken broth and only 10% actual food. It was a major disappointment. To make matters worse, our food arrived cold, and when I brought it up to the cashier, they told me to heat it up myself. The place was filthy, it was clear that it hadn't been cleaned properly. There were crumbs and sticky, dirty tables everywhere. I hate to complain about fast food, but this was honestly the worst service I've ever received. If I could, I would give this place zero stars.

I enjoy some of the dishes at this restaurant, but I find it absurd that they do not offer any gluten free options. The prices are also exorbitant for the portion sizes. I can only afford to eat here occasionally. I used to come here frequently with a friend who also had the coffee and tea promotion, and we would meet once a week between classes to study and catch up. However, without a similar arrangement, this restaurant is too pricey for me.

It could be more clean around the drink areas. Employees seem to have time. But I could be wrong

I ordered a bacon egg cheese sandwich. I was took one bite assuming it was correct and it only had egg on it. I took it up front and told them; they threw some bacon on it and still forgot the cheese. I don't mind mistakes but the workers seem careless and annoyed.