Burger King - St Edmundsbury

I believe the management and staff at this location have undergone a change because the food and service were previously subpar. However, upon revisiting a year later, I noticed a significant improvement in both the quality of the food and service. I no longer have to travel to Newmarket for a good burger.

I visited this restaurant on a Saturday afternoon around 2:20 pm. After placing my order, I waited for almost 30 minutes. Some customers ahead of me had been waiting even longer. Eventually, I requested a refund as I needed to catch a bus. However, I was given my order by the manager instead. The portions were extremely small, with the fries being the tiniest I had ever received. The burger looked nothing like the one advertised and was very dry. I could only imagine how long it had been sitting under the heat lamp. If I didn't have to catch my bus, I would have definitely returned the meal. If this restaurant doesn't improve drastically, it should not stay in business. I suggest Burger King provide proper training to their staff.

The restaurant has a run-down feel and lacks ambiance. The staff seems poorly trained, unresponsive, and disinterested. Our order was also late. In addition, the location is poor, leading to dim lighting and a dull atmosphere.

I ordered after 20 minutes waiting as they only had one person working on the till always great. . Once I ordered waited a further 15/20 mins. I asked for large meal got small chips and drinks. I asked if the sides I ordered were in the bag naming each side I ordered the girl said yes all in the bag sir. Returning to my job with my co worker burgers looked slapped together by a seal on work experience. I understand it’s fast food n cheap however it wasn’t fast and there’s has to be some sort of standard. I could of sat down in Nando’s and ordered a burger and a beer and got that quicker. To wrap this up bury st edmunds Burger King should not even open its doors it’s disgusting it’s a joke pathetic excuse. Let’s all pray and hope that covid just locks down Burger King.

Ordered online- rang to clarify the order and the staff pretended not to hear on the phone and then hung up! would pick up after despite many tries. absolutely useless!