Carluccio's Bury St Edmunds

We arrived and decided to sit outside as it was such a lovely day. Lots of tables were dirty and we had to ask to have a table cleared before we could sit down. The service was chaotic and we had to chase for service even though it was not very busy. We come here here regularly but this time we were unimpressed!

My Chicken Milanese was dry overcooked. I had to cut off all of the outer area which was burnt and too hard to eat. I pointed this out to the waitress when she asked if everything was alright with the food but she couldn’t have cared less

We took 2 grandchildren to lunch. The order was taken fairly quickly but the meal took a very long time to arrive. We waited for about 15 minutes for the table to be cleared after the main course, so we could order dessert. We gave up in the end and got the bill. It was impossible to attract their attention. I had to physically go up to the waitresses who were bunched together behind the bar after spending a great deal of time ignoring the other 3 tables. One woman loudly pleaded for her order to be taken. She also had waited an unreasonable length of time.

I ordered the Bruschetta and was disappointed to receive a soggy slice of white toast topped with wet tomatoes. It seems the kitchen had run out of bread and resorted to using a cheap loaf from a local supermarket. The chef should be ashamed to serve such a subpar dish. Very disappointing.

One of our group ordered bruschetta which was served on sliced white bread from Tesco. My husband asked for some balsamic vinegar for his salad but what arrived was something brown and oily. Otherwise the food was ok. The service was efficient, but unfortunately one of the waitresses smelt of stale urine. Sorry about being brutally honest, but we won't be dinning here again.