Stanford Cancer Center Palo Alto

Giving a great hospital a great review is kind of pointless. This is specifically about the quality of treatment I received with my one-week stay in the H wing of the 300 building. Cancer treatment seldom brings smiles to many faces. I do expect to receive the best possible care from the primary care team, that's why I chose them to deal with my cancer. The general quality of care I received from the nursing/RT and housekeeping staff are so far above expectations it's unreal. I never experienced or saw anything but positive, uplifting interactions PERIOD. Even the guys that empty the trash were cordial. With as good as the general care I received was, 5 people went so far over the top, I have to consider them friends I would go out of my way for. Patty, Alex, Pearl, Socrates, and especially Cathy made what should have been a very scary time, as pleasurable as possible, and I will be forever grateful for the treatment I received from them. As a SBO I know what a challenge it is to find good, never mind great help. I hope the administrators at Stanford realize how lucky and fortunate they are to have such great staff members hey can rely on.

Your infusion center front desk associates could be more productive and attentive of people. After coming in to check in for chemo and labs. Lab work was completed and my wife and I sat and waited for her 2 pm appointment. Labs were done at 12:40pm. We continued to wait and wait until we noticed 7-10 patients after we first checked in go back before us. At 2:10pm we were then told by the same guy that checked us in initially that you have to check in twice. Here we sit at 2:30pm finally getting started as we have now wasted almost 2 hours of waiting. Seriously what a joke. Your redwood center is way more organized and have had zero issues with them for 3 treatments. Now we switch to this center and first time we have an issue.

Treated for kidney cancer by some amazing docs. Also can’t say enough about the nursing staff and the support staff. Absolutely top notch.

A very unfortunate experience that Stanford labs produced multiple false-positive tests for cancer. The staff (Sandhya Srinivas and her gang of residents were eager to discuss options for trial tests (oh, but these were not available . Virtual visits were rushed, and bedside manner appeared to be non-existent (Stanford: we are really, very interested in non-FDA-approved trials; Patient: why won 't you seem concerned that I have cancer? . In contrast, when additional tests at another lab showed negative results, UCSF was quick to to run lab chemistry tests to confirm their results and rule-out the likelihood of false-negative results. Stanford 's lab and management seemed to work overtime to ignore the request to test for the possibility of false-positive results (results were reluctantly confirmed as invalid, after I contacted the CEO of the lab 's equipment manufacturer . There are too many other excellent, caring, urologists, oncologists, and hospitals, to bother investing money, time, and worry with the Stanford folks. Stanford did offer referrals to an advisor at the local clinic (a few conversations later, they mentioned theirs was not the right department. . Following this, multiple emails and calls with the Customer Care team that amounted to no help (actually, that is not quite true, they finally referred me to the legal team , since further action would require legal consideration since I asked for reimbursement for the cost of the false-positive lab tests. No results there. Disbelief that the doctors at Stanford would not have thought to confirm the false-positive results. I found plenty of research to confirm this was not uncommon. Sad.

This review is for pharmacy, there is only 1 person in front of me but it takes more than 45 minutes to get medicine. This is worst pharmacy ever experienced.