Dunkin' - Stones Corner Australia

The worst hot chocolate, is just warm water with color.

There was a young lady who worked there who was bringing in a big box of donut boxes through the front door and when she came in she accidentally dropped the boxes. She then started yelling under her breath that no one f’ing helped her to open the door. Me and my friend were sitting next to the door and barley noticed her as it was busy and we were in a middle of a conversation. She then started slamming the donut boxes loudly into the 1 big box right next us as if we were responsible for her mistake. Her other coworker came over to help her and she started telling the coworker that we should have f’ing helped her and that we saw her struggling with the box. I didn’t even notice she came in till she dropped the boxes on the ground! It was very uncomfortable and very rude hearing her curse and blame customers for her dropping something. I didn’t want to escalate the situation by saying anything back because she seemed very upset but me and my friend definitely were bothered by her statements. Maybe if she asked for help someone would have helped her but kindness goes a long way and that was completely inappropriate and not acceptable to start cursing and slamming things down with customers 1 feet away. We ended up leaving not soon after because we didn’t feel comfortable being around someone so hostile over something so little. Learn to communicate better or don’t work customer service. Happened 3/3/24 between 11am-11:30.

Please hire new morning staff or at least replace the older white lady who works then. I have never met someone in food service with such an ugly attitude. If she doesn’t like her job then why is she even working there.

Wish I could give this location 5 stars, but they’ve been really disappointing the last couple of times I’ve been. I have the mobile app and always order ahead, and the last two times that I went it’s taken 20-30 minutes to get my order in the drive through. The first time, there were no other cars in the drive through and it took ten minutes for anyone to speak to me through the speaker. I was annoyed, but I’m a loyal customer. Today, I ordered before work because I was in a rush. I waited 30 minutes before finally receiving my order, and when I pulled up, the drive through attendant was texting on her phone, and complained to me about the prior customer. Not only poor service in every way, but also completely unprofessional behavior. I love Dunkin’ and stop for food and coffee before work all of the time, but with this level of of customer service, I can no longer depend on getting my order in a timely manner, and probably won’t be stopping here again for a while. Was about to post this review when I realized that they also gave me the wrong drink! I’m extremely lactose intolerant. Not only am I late, I’m going to have stomach problems all night at work due to the drink I took of this, and I didn’t get my coffee before work. Don’t go here.

Just ask simple ice coffee cream and sugar this 3rd time I gone for them maybe get it right . Bad disappointment sour coffee and not even mix right . Even girl in drive thru has sense of rush and rude .