Chipotle Mexican Grill - Surprise

Price changes today, in store only! Charged me for extra cheese and side tortilla... (I know a tortilla is charged in the app 0.40 cents but I have never been charged in store) and they said any thing more than a 3 finger pinch is $1.25 more for cheese. So I built the same meal on the app, extra beans, extra rice, and cheese, added a side tortilla and chips $13.85. Yet I paid $15.22 in store. There is a line and I don 't want to be rude to other customers but I feel scammed and stolen from by the employees. Receipt #10233 8/25/22 4:47pm

Came in at 9pm and there were no other customers in line. They said steak would be ready in 12 minutes so we waited. By the time we ordered, they gave me the steak at the bottom of tin, while you can literally see the cook cutting the fresh hot steak, that I was waiting on behind the servers. Why tell me to wait, when you already had steak that you were going to give me anyways when you falsely promised something? The response I received was need to make sure there 's some left for the rest of the night , BUT under serve me? It 's supposed to be 4oz of meat per serving.

Horrible service. I asked for steak counted 8 little squares! But were happy to fill the entire bowl up with rice just to note. I said come on now with the meat, can i get some more! and they charged me what a shame but overall the tables were trashed line out the door had no chicken and a little steak left was horrible not like any other experience with chipotle usually 10/10 this was .5/10

I have not been to Chipotle in a few months. I have always enjoyed it, but today the burrito was sloppy, and the chips, which once were the best, are not much different than store brands, and the portion is smaller. Not sure if it's worth going there anymore.

I ordered chipotle 2 nights ago through DoorDash, they were great! But geez chipotle when I order a burrito bowl with double meat (chicken and steak) and you charge me $19.56 I Expect it to be a decent size bowl. This bowl wasn?t even full. The food was just in the middle of the bowl. I know we are having inflation and all but come on, my son was still hungry after he ate. SMH! This is NOT the first time this has happened. Very disappointed!!!!