U S Pizza - Surprise

We have been ordering from US pizza for some time now and have always enjoyed the pizza and wings. Recently, we have had multiple orders in a row that have been missing items. Today, the wrong sauce was on the wings we ordered. When we reached out to get this corrected, we were told by Slice that the store would not authorize this and we needed to drive the wings to the store in order to get our order corrected. We then called the store directly and the manager asked, How many have you eaten? Be honest. They are working on sending the correct wings out, but want the other wings back I hope they aren 't planning on serving them to someone else. We will be finding a different pizza place from here on out. Poor customer service.

The food is good and the employees are awesome. I scored Service low because the last time I was there I was charged a 4% service fee for using my debit card...I'm very disappointed that they are doing that and will not be going back unless they stop charging that fee. ?

It's just a little too casual for us. Seemed like a jack of all foods and a master of none.People were nice. Some were hard to understand, and others unskilled for the job.My darling liked the pizza but I like the thin crust. Nana use to say... a girl can't be too thin or too rich. Amen to that! She also said... just get married to the Dr, and then you don't have to do that anymore.

So my wife and I order here all the time. Recently we got back from vacation and wanted to order some pizza and wings to be delivered. We ordered through Door Dash. Well our pizza never came. We contacted door dash and they said that there was nothing they could do not even refund our money back. $58 by the way. We contacted US pizza and spoke with Adolpho. To make a long story short this man made everything right. He understood the problem with dealing with DoorDash and apologized for the incident. He also gave a store credit for what we ordered. The next day we were able to order in use our credit and Adolfo was a delight to work with. This man operates his business with honesty and integrity. Because of this we will continue to do business with them and support this local pizza shop. On top of all that give me a really good pizza and wings along with a lot of other options on their menu.

Ordered pizza on Dec 26 at 7:35 pm they were not busy at all. Got 4 toppings which were all good but the thin crust was doughy and a little soggy underneath. Some spots looked raw. Big disappointment. The pizza didn’t have a lot of flavor. You could taste a lot of the sauce which was way too sweet. Maybe they are using too much of it which caused the crust to get saggy and seem undone. Also not much flavor over all even with 4 toppings. It was pretty bland, like no flavor. Maybe they could upgrade their cheese and pepperoni. However the price was good for the size and friendly customer service. Maybe it was an off night. Will try one more time