Kaspas - Thanet

Kaspas is offering a take out service or delivery via deliveroo since lockdown. There are clear customer instructions, the restaurant is clean, offering hand sanitizer on entry and limited customers inside at any one time. It feels safe, clean and still providing enjoyable desserts fresh to order.

I AM FUUUMING! came to kaspas after a long hard day at work to find a blonde hair in my ice cream, she took them out back and singled them all out and interrogated them until one of them owned up, she then came back and said they had no blonde staff and blamed it on me and my friends. Disgusting behaviour, they’ll be hearing from the council.

I visited this restaurant with my children and we were warmly welcomed by a lovely and attentive young lady named Maisie. She was great with the kids and the waffles were delicious. Thank you, Maisie!

I have always been a big fan of Kaspas, but I was disappointed when I recently visited and discovered that they had changed their menu without any warning. The size of the sundaes had been reduced to less than half, yet they were still charging the full price. It felt like a rip off, and when I raised the issue, they insisted that it was the same amount of ice cream in a smaller glass. This was definitely not true. I would not recommend going there for sundaes. Some of the staff members can also be quite rude, though it can vary depending on who you interact with. At the Canterbury branch, the rude staff members are so bad that even the other staff feel the need to apologize and speak to you privately when they are not around.

I visited this restaurant at 9:30pm to order takeout waffles, but was informed that only shakes were available because it was past 9:30 at the time of ordering. We were greeted upon arrival, but the staff failed to inform us of this restriction. It was disappointing to receive such poor service from a well-known chain that refused to serve us despite our willingness to order at 9:35.