Chick-fil-a - The Colony

I have been a customer of this location for 3+ years and 75% of the time I order the same thing, a Cobb Salad no lettuce and no tomatoes. When I explain it’s a health thing there has NEVER been an issue until today when I was told they can’t do that. I literally just order it last night from the same location and today, at lunch was told they can’t do it and shouldn’t have been doing it.. was told by the manager that it’s not that they can’t but they’re charging me too much for what I’m getting.. so I need to tell them an 8 count nugget and add salad fixings.. it’s not about the money. It’s the simple fact that I like the chicken the way it’s prepared for the salads, not nuggets.. apparently that’s too much work?? I for serious health reasons cannot eat lettuce and to be told they WILL NOT allow me to order my salad that way doesn’t seem to be the Chick Fil A way.. at least The Colony Chick Fil A way.. I will NEVER return there.. SherriDietary restrictions: They don’t accept my dietary restrictions ONLY Chick Fil A that doesn’t.. I eat the same salad 4 days a week in Irving and have NEVER been questioned when ordered.

This is my Chick-fil-A at The Colony I have been a loyal customer for 14 years, great place

I'm just delighted with him! You conquered my heart

My kid used to work here and we have come here for so many years. I was so excited for the grand opening, but I just went there today and the whole experience absolutely terrible. I will never go back.I simply asked if I could have a freshly made salad and I was told “NO” when I “NO”for a fact they do make them!The reason why I ask, that is because I’ve had a fly in my salad here before. Since I could not get it made fresh, I ordered some thing else while I was eating there were thousands of flies in the restaurant!!!The playground was gross. It look like it had not been cleaned at all we asked for condiments that were usually kept out for customers access and we were told they are behind the counter now and how many did we want!Just a terrible experience I would recommend everybody go to the one in Frisco or spring creek.

Man I have always liked this place. Their service is by far some of the best, the drive through lines move super fast BUT… the last 3 out of 4 times I’ve been here they have forgotten to give me about have my order leave out a sandwich or nuggets. This time it was both! And didn’t realize it til I got home with 2 kids in tow. Shame on me for not double checking but still 3 times now? You figure at $10 a pop each time they have cost me 30 bucks! Great food, great service but double check your food in the drive through.