Walston Castle - The Vale of Glamorgan

Went this evening for a meal with my family and newborn baby. When seated we were told due to health and safety policies the pram could not go on the end of the table and had to go behind this made it very difficult to see the baby as he was tucked away) The toilets to change the baby were disgusting and dirty. The changing mat had dirty tissues and rubbish thrown on it with the floor covered in rubbish and dirt. Luckily I had cleaning wipes and my own changing mat as this was unacceptable to change a baby on. After this the food was brought out the fish was rubbery and cold as if it had been sat there all day, this is not what you expect for an £80 bill for 4 one course meals and 4 drinks. I would not recommend this restaurant to families or babies especially if you have a pram. Very disappointing experience for one the first times taking a baby out. If we had not already ordered drinks and food I would have left after seeing the toilets.

I recently dined at this restaurant and the service was terrible. We waited over 5 minutes to even be greeted and seated, despite there being two staff members present. Eventually, they said they would prepare a table for us, without saying hello or showing any manners. It took another 20 minutes for our order to be taken by a rude woman with a bad attitude. The food took about 20 minutes to arrive and the portions were small but decent. After finishing our meal, we waited for 30 minutes for our plates to be cleared and to see the dessert menu, but the staff kept walking past us without acknowledging our request. In the end, we had to get up and pay without even being offered the dessert menu. The service was appallingly slow and the staff lacked basic manners. I wasted two hours of my time here and will not be returning. The restaurant definitely needs new staff.

Children’s meal excellent value at £6.99 and good quality. Nice quality Rib meal for Adult. Faultless and above and beyond service from JACKIE. Total star. Helping us with the touches you need with small children. Thank you

The food at this restaurant is fantastic. The chicken goujons starter, fish and chips, and apple tart with custard were all delicious. The kids menu had a good variety of options and generous portions. The service from Jackie was excellent, she was very friendly and welcoming. The set menu deal was a great value. I would highly recommend this restaurant.

Tried to purchase a second drink, but he was more concerned with dealing with group that didn't know what they were having. Never mind at least we saved £9.50!!.