Royal Farm Store #19 - Towson

I give it ZERO but that's not available. LOL! It's gonna close again. There's NEVER an employee behind the register. The person in the food prep area always has their back to you or pretends not to see you. You can see a person in the back but I guarantee you that whoever it is isn't coming out to help you AT ALL. Even though they stay pretty busy, you're better off going to the Wawa on Joppa they have employees actually helping customers there. Sad....because I was excited to have this Royal Farms open up even if it didn't have gas pumps.

Poor management!!! I guess she's the manager at this location with no customer service stills.. Always getting loud and smart with customers everytime when I'm there... I'm a business owner myself and she doesn't represent Royal Farms not at all...

Like all other people in here I can say that it?s forever waiting in there every day, there?s no stuff behind the counter. On 08/07/21 in the evening I stoped there for my cigarettes and the lady was high??????? I even came back with my friend and he said the same thing. I?ve been working in the gas station for 5 years in a bad area so I know how high people look, and I?m not talking high on weed???????Today even got better I wait for 5 minutes someone to come and keep pressing the help button in the end to get help and before the door closed behind me she said ?don?t come back????????? wonderful customer service. A months ago I came to get cigarettes and one of the transaction didn?t go through, I drove away from there but the second day I returned and I let them know and I charged the card. I guess that?s how we treat honest people. There?s some nice stuff but it?s taking one to ruin everything.????????????????????????????????

I got double charged for two packs of cigarettes. Your employees didn?t come up with receipts. Both times said your bank would take care of it. They did not. They said they would remember my face. Fifty plus bucks for two packs of cigarettes.

Get someone new to work behind the deli. Lady working the deli will get an attitude with you if you make a request on your order when she?s working on another order and then proceed to get the order wrong. Always has an attitude especially if she forgets your dipping sauce, which isn?t even free anymore.