View At West Bay Beach Resort

If you're looking for a place where someone can cut in line and settle their tab before you even get a drink, then this is the spot for you. When I brought it up to the bartenders, they responded that they can see everything happening. The issue is that the person who jumped the line was a regular and apparently has a first-name basis relationship with the staff. The solution is simple: treat everyone equally.

No big deal, but when I got to my room, I discovered a public hair on the toilet and a long hair on the bed. I tried to convince myself it was just the previous guest's, but it definitely didn’t feel clean. The stay itself was fine otherwise; housekeeping provided new soaps each day. However, on the day of checkout, I encountered more problems. They had misplaced the form I filled out when I arrived and couldn’t find my card information, even though it had been swiped twice during check-in. I informed Erris about the tax-exempt form I had and you would have thought I had asked for a full refund. He said it wouldn't happen and seemed rather dismissive. When I requested to speak to a manager, I explained that the person who checked me in had told me to mention it during checkout. Reluctantly, he accepted the tax exemption form, which took a mere 20 to 30 seconds to straighten out. It was frustrating that it took longer to navigate the issue than to actually resolve it. Overall, the front desk service was terrible—definitely the worst I've experienced during both check-in and check-out. In summary, I will never stay at West Bay Beach again or visit a Delamar Resort. I strongly recommend looking elsewhere.

I called the front desk to ask about the noise, and the receptionist apologized, mentioning that I should have been informed about the loud music at check-in. She explained that the band plays every Friday and Saturday night until 2 AM. I told her that I hadn’t been notified and requested a different room with a bay view, considering the long wait I had already endured. She offered a room with a view of the roof instead and informed me that all the rooms would be noisy because of the band. She suggested I use earplugs to help with the noise, but they were ineffective, and I ended up having a restless night and woke up with a headache. Despite the hotel including breakfast, I was initially charged for it by the restaurant, though this cost was later refunded. Overall, my experience at the hotel was terrible, and I would not return.

The staff was so helpful and friendly. Stayed here for a bachelorette weekend. Bailey the concierge staff was great.

Disrespectful to customers...larry the door man is very nasty to customers...I will call holiday corporate and voice my disdain. The manager didn't do anything about the poor treatment of customers and no one was drinking.