Jack's - Trussville

I seen lots of inefficiencies while waiting too long for a very basic order. Food was good, as usual.

Stopped here for dinner. My wife's chicken was pink, all the crew we're just playing around, took them 15 minutes to get our order. My burger tasted like it was just left out and horrible. If you're desperate for food probably best to go somewhere else it's horrible

I am black and I hate to say this but it's the truth black people customer service there is horrible!!!! Today I went through the drive through on 3.21.2024 at approximately 6:45pm-6:51pmThe black guy with the gold and black dreads was so rude I order a Large strawberry Oreo shake) and they gave me an large plain strawberry shake. WRONG SHAKE) Soon as I pull off I realize my shake was wrong so I go back to the drive thru and order a large strawberry oreo shake, hoping I get what I want. I get to the window tried to give him the plain shake back he refused I get it) so he gave me small strawberry Oreo shake and told me I need to mix it with the plain strawberry one.Why do I have to take the small strawberry Oreo shake when I originally ask for a large!!! Why tell me I need to mix it with the plain strawberry!!! And then say it's the same thing!!!JUST BAD CUSTOMER SERVICE!

I love their fries, they are some of the best in fast food!!!! They were just a little bit cold *this time* but that is not common for sure. It was my first time trying the milkshake, I got chocolate, and I was very surprised at how good it was!!! I don't think I'd even choose my previous fave over this one! My only wish was that it was blended just a tad more (or maybe a splash more milk? I dunno how they're made lol), so I didn't have to wait 15min to enjoy it ??

Dani is so sweet. She greeted me with a good morning qnd a smile. Her line always moves the fast when shes at the window. The order is always accurate and she makes me look forward to my visit to Jacks.