Chick-fil-a - Tuscaloosa

I went at 12 when they were completely covered up and ended up having to leave to go to my class after I ordered my food on the mobile order app 40 minutes ago. Once I got out of class I came back and told them that I still hadn?t received ny food. The manager made it right and got me my food fast and even upsized my fries for free. They are always polite and I was impressed with how they handled it after seeing how swamped they were.

I order 1 chicken biscuit at 10:25 I waited till 10:50 watching them hand out sandwiches to people who ordered after 10:30 but couldn?t give me mine that?s sitting in the slot ready to be handed out.

I had to wait 50 minutes for nuggets. They told me they were making more so I continued to wait. After 45 minutes people that JUST ordered were getting their food before me. I had to say something and then they gave me my food. They didn't say sorry for the wait or anything just handed me the bag!!

If I could give them 0 stars I most definitely would. I was standing in line up next ready to order and stood there for 5 minutes until they then mention how they have ?no more food? and would stop serving people and then I had to sit there without any food while my friends who were literally in front of me had food but not what they ordered. Very unprofessional of them and how they treated the situation as a whole. The university definitely needs to find a new staff and fast! Disgusting attitudes and horrible work ethnic.

The service is awful and they need to hire more employees. I understand that it gets busy but I?ve worked at CFA and the guests come first. Whether it?s refilling a drink or getting more sauce. I received my order and politely asked for a new drink since the fanta had no syrup and I was rudely cut off by a ?have a nice day?. In the middle of my sentence! So rude I had to have my boyfriend get it for me. Even then it took him forever, because the employees weren?t paying any attention to their guests. They need more employees definitely. The lines are long and wait times for food is even longer. It seems like there?s only one person in the kitchen and two as cashiers. Unbelievable