Chipotle Mexican Grill - Tuscaloosa

Where to start. Out of most ingredients. Poor attitude with pretty much all staff. Grace the Mgr is rude, unkempt, and not very knowledgeable. I visit Chipotle everywhere I go. This is by FAR the worst location I have visited. Honestly, was thankful the cold food didn't make me sick.

I have been waiting for my online order that was supposed to be ready 1 hour ago. Still don't have it. Terrible service. A worker was on break on her phone snapchatting her boyfriend while there were 30 people in line. People were leaving the restaurant because it took to long for their orders. The online order shelf was full because people left because their orders took so long. DO NOT GO HERE.

Every time we order through the app, they never put the whole order. It is almost always when we order chips and queso, we only ever get just the chips or just the queso. No effort to contact us about missing one if they are out, they just do not put it and expect us to deal with it. The only way to ensure your order is correct is to go through the line yourself.

I have never written a restaurant review ever before, but this place is so bad the world has to know. Every single time the rice is over cooked. They also don’t use slotted spoons! The beans and pico de Gallo make my bowl filled with water and the whole thing becomes slop. Also today, the system “went down” for 20 minutes so the whole restaurant just had to wait. Ridiculous for a place that can be so good with the right staff/ownership.

This place is trash and just doing online orders for the longest . It's an inconvenience. Moe's over chipotle any day of the week. It didn't have to come to this chipotle but I'm tired of it.