La Hacienda El Mexicano - Tuscaloosa

They were very rude and then I calculated $55 for a $5 transaction. When I called her for the fraudulent appeal, they immediately hung me up. Just go somewhere else.

SO RUDE! I asked the waiter for a water, he put his hand in my face while I was speaking. I let it go because I assumed he was just stressed about the big crowds coming in. We were only there 10 minutes when He would not allow any of us to order anything else off the menu and brought us our tickets as soon as we got our food. I expressed to him it was rude and he shoo’d me away. He charged all of our cards for incorrect totals and when we asked him to correct the issue, he refused to fix the problem. I asked another worker to help address this issue and he ran over to us while we were talking and cut me off so I wouldn’t tell on him. I don’t know why he was so rude. Maybe having a bad day? But I will never be back. Food was yummy tho.

The Best Mexican Food Ever!!Added Alabama Swamp Juice from Big Al's Sauce Co. Omg

Terrible customer service. The waiter seemed in a rush and while placing hot fajitas on my table they sent them flying all over my lap, ruining a pair of over $100 pants. I didn't want to make a big fuss over anything, but not a single person in the establishment seemed even slightly apologetic for ruining my clothes. Then, when I was given the bill, I asked the manager if there was any slight discount I could receive(even a free drink would suffice) and they looked at me, laughed, and said “no”. Then as I was paying my bill they began to laugh and look at me speaking Spanish. I might not know the language but I definitely can tell when people are talking about me. I’m not one to write reviews like this but me and my coworkers have been going here for a while and the way I was treated today was absolutely unacceptable. I wouldn’t recommend anyone to go to this restaurant. I honestly wish I could give them zero stars but unfortunately, I can’t. Save the money and go to a better place like Los Tarascos.

My coworkers and I had a terrible experience here today. The food was o.k. at best but the service was terrible. You could definitely tell one of the workers had an illness (FLU, COVID, etc and was taking medicine at one of the tables. Also, after an unfortunate accident with one of my coworkers getting treated badly, no one apologized or offered a discount on the food. The cleanliness, service, and environment are not desirable.