McDonald's Restaurant - United States

This location has done a Major Facelift and looks like a staff changeStill the same food selectionsl am doing more of a review on the staff.

This place is the worst. Stuck in the drive thru for almost 20 minutes for 2 drinks. Pitiful!! Didn't even apologize for the long wait.

Pull up in drive through only one other car. Make a simple order.

Every now and then, on a Sunday, I 'll get my kids the big breakfast with hotcakes and a couple chicken biscuits. I usually go to the location on 30 in Garland, but the are usually so busy I thought I 'd try the Rowlett location, because they rarely look busy. Turns out...it 's for good reason. I placed my usual order, via the app, for 3 big breakfasts w/hotcakes and 5 chicken biscuits for around $33. I drive to the restaurant and decided to use the curbside service, because it was available and I didn 't feel like getting out of the car. I parked in spot 5. The app prompted me to put the spot number in, so I did. After I had been waiting for about 15 minutes (not complaining about the time...I don 't mind waiting at all) another car pulled into spot 7. After another minute of waiting, a small, bald Hispanic gentleman emerges from the restaurant carrying 2 bags of food. Being that I 've been there for about 16 minutes now and the other car just showed up, I assume he 's coming to me. Imagine my surprise when he didn 't even look my way and went right to a car, that I now saw contained 2 young girls. I heard him repeat my exact order to them and then hand it to them. They accepted it with no problem. I thought it was weird that they ordered the exact same thing as me. As he began to hurry back inside I stopped him and asked him about the order, loud enough for the girls to hear. I asked him what number he was supposed to go to with the order and then I repeated my order to him. Even with the mask on, I could see he realized the mistake he made. The girls handed the order back to him and he gave it to me. I then asked him a perfectly reasonable question of why did the app ask for the number if it was going to be ignored. At this the employee blew up at me and said they aren 't given the number inside (which sounds patently ridiculous) and that he had repeated the order to them and they took it. Thereby passing the blame to them. I said, I know. That 's how I knew that you gave my order to the wrong car. I accepted my food, apologized for the audacity of my question, and wished him a very insincere good day. Oh, Mr. Little Angry Man...the receipt in the bag has the spot number on it. You should probably check that before you go out and give people the wrong food. It 's, LITERALLY, the least you can do for your job. But, given your attitude, I think you 're a bare minimum kinda guy. As you were dressed like a manager, I wish you continued success in your chosen profession, but might I recommend that you brush up a little on your customer service skills. As for me, I 'll just go back to the Garland store from now on. Have the day you deserve, sir.

This McDonald’s Always Seem To Mess Folks Orders Up When You Bring It To The Attention Of A Mgr (Miguel) They Seem To Blame It On The Customer, Instead Of Trying To Correct It He Chose To Argue Refuse To Give Corporates Number. Instead He Told Me To Google It, He Needs More Training. #SadCaseOfAMgr