Arby's - Utica

The drive-thru can be a bit slow (and it could use a new surface), but I've never had a bad meal from here, even during their off days! They always make it right and do so with a smile. The McDonald's across the street is terrible, which makes Arby's the clear choice when I’m driving by.

I love Arby's! Their service is exceptional—very polite and accurate. The food is always fresh, and the restaurant is consistently clean.

It's classic fast food, so you know what to expect. Unfortunately, they forgot my fries, and since I was already on the road, I didn't go back to complain. However, the roast beef was cooked perfectly and had great flavor. I’ll likely return in the future.

On my first visit, I ordered the original chicken sandwich, and it was amazing! However, during my second visit, I decided to get the same dish again. Unfortunately, after waiting for 15 minutes, I was served a raw chicken sandwich.

The dining area feels outdated, and the restrooms weren't very clean. However, the staff is quite friendly. Unfortunately, by the time the food arrives, it's often cold by the time you reach halfway down Genesee Street. The food itself is good; it's just a matter of execution.