Arby's - Utica

It's classic fast food, so you know what to expect. Unfortunately, they forgot my fries, and since I was already on the road, I didn't go back to complain. However, the roast beef was cooked perfectly and had great flavor. I’ll likely return in the future.

On my first visit, I ordered the original chicken sandwich, and it was amazing! However, during my second visit, I decided to get the same dish again. Unfortunately, after waiting for 15 minutes, I was served a raw chicken sandwich.

The dining area feels outdated, and the restrooms weren't very clean. However, the staff is quite friendly. Unfortunately, by the time the food arrives, it's often cold by the time you reach halfway down Genesee Street. The food itself is good; it's just a matter of execution.

I waited 20 minutes for 2 cold chicken sandwiches and 4 beef and cheddars. It felt like the owner was serving me didn't want to waste cold chicken and save a punny on cheese.. It will be a long time before I go back there again

Amazingly incompetent staff. Truly amazing they were able to assemble such a horrible group of people under one roof. Would bet good money the manager can’t count.