Dunkin' - Utica

I adore the new sandwich at this restaurant made with pesto, sun-dried tomatoes, and special cheese, paired with their delicious coffee.

The staff at this restaurant is more focused on gossiping amongst themselves behind the counter than taking customer orders. This leads to long waits and rude service. It's a disappointing experience overall.

I think the best Dunkin’ place ever: staff super friendly, restaurant clean (that’s a rarity), food and drink good as usual, disinfectant wipes for customers, parking lot, unfortunately it is 4 hours and half far from my house. Good job

5 of us ordered and you can't get 1 cappuccino right after ordering was asked if I wanted sugar free stated please don't give me sugar free this was face to face so by the time we got out of there my morning cappuccino was sugar free sugar was a waste of money for the trash and the lack of caffeine made for a rotten day thanks

3 times now I have gotten coffee from there that didn't appear to be correct. Pretty simple coffee order soooo not sure how it could be messed up especially when it seems like the drive thru was taking their time between cars as if they finish the person at the window before taking the next order. Disappointed that the lobby was closed and had to do the drive thru when the week before was fine.