South St. Burger - Vaughan

Testifies a good appearance given by my sick house as part of a healthcare worker evaluation event, and they rejected it, “claim that they never saw this good and they could not take it”. looks like a terrible two-sided way to thank their health workers.

Wow, the burger was terrible. very stiff rolls and hard to chew burger. everything to eat. meat served cold and not fresh. friends are decent and the workers are nice and hard working. quality of food needs a great improvement.

Simply the best burger I’ve had in a long time. The poutine was excellent too. Just ensure you take a moment to get the add-on’s right for a brilliant experience. If I’m in the area again, I’ll definitely visiting them. My friends and I had an amazing time.

Normally I don't leave reviews, and frankly I'm usually indifferent to the level of service provided at a fast food restaurant, however I had a very negative experience and I wanted to share it. So, first of all, I went there with my two boys aged 7 and 12. Just after getting the staff to replace my burger which was very pink on the inside (which they did without hesitation so I'm fine with that), I went back to my table and my 7 year old son's chair flipped over from the bent leg sending him to the floor and his orange soda everywhere. It was very loud and all the staff saw this happen including the manager. Many of the customers in line asked if he was ok. NOT ONCE did a staff member come over to see if he was OK, or offer some paper towel to help him dry off or help clean the puddle of orange crush that he was in. I don't usually expect much, and I certainly don't have high expectations for customer service at a fast food chain, however, knowing that the entire staff saw this, and that it was serious enough for many patrons to ask if he was ok, would prompt some kind of response from the staff to check to see if he was ok, to offer some supplies to help us clean our table or dry his clothes. This left me feeling upset about the experience, so I went on their contact us page on their website where they boast about how they want to hear your feedback, I emailed them pretty much verbatim what I wrote here 2 weeks ago, and no one has gotten back to me. If anyone is wondering, my children were on their best behaviour, so this was not a factor in not receiving help from the staff. Anyways, this company doesn't care about their service, which is evident in their actions, and their follow up with complaints. They're very un-friendly, and its not a good place to bring your family. There are a lot of other options. Hold the places you shop at accountable for their service, if they cant provide any, or just seem like they don't give a , then take your business elsewhere. I am.

I been here on more than one occasion where my experiences were great. This time after after at least two years because of COVID. Definitely can tell there something is very different. I can tell there must of been a changed in the management . The quality has changed for the worse and the prices have gone up dramatically. The burger and chicken lacked flavor. For the four different burger/chicken combos we purchased none where not impressive more below average. $15+ for these combos the food was not where it should be. Not the place that I remembered before, save your money Harvey's would be a better option at these prices especially given the reduced quality. Just a big rip off.