Wok 2 Go - Warrington

Been going for 8+ years and loved food. Recently orders missing key ingredients such as veg or sauce so mainly ordered online so no misunderstanding. 5th time happened in last 3 months I'd ordered Tofu Broccoli with salt pepper. It was a swap from oyster to salt pepper which done for me for many years is cheaperfor them. The box consisted of half normal size tofu, no Broccoli, no salt pepper 3 tiny pieces of onion. On return lad apologised and said he'd sort it, then woman same over and said if I wanted salt pepper or Broccoli I'd needed to pay more. Queried low portion of Broccoli and she just stared at me. Refused and asked for refund as tored of just letting mistakes ride still not arrived and no response to emails. Sadly won't be returning any time soon. You can only put up with so much and the food isn't cheap so you expect what you order.

Burned noodles the first time we had a take out, second time I checked before leaving and guess what?? Yep they were burned so they made more !! Now asked for chicken fried rice and chips!! They were so dry!! Very little sauce, chicken seemed to be bought from the coop and thrown into dry rice. Never again!!

Ordered CRISPY duck fried rice, we it arrive the duck was under cooked and full of fat, rice was tasteless too, the it was inedible. also ordered rice noodles with chicken and beef, box full of noodles with salty sauce on it, not the chilli and garlic sauce i asked for and to top that of it had 5 little pieces of chicken in it and the beef was chewy and fatty. paid almost 4 pounds for chips and the came rock solid and stale. couldnt eat any of it. we ended up calling the takeaway and got no answer, i then set an email to them and still had no acknowledgment from them for the return of food and a refund. i have nothing positive to say really about the quality of food from this place and we wont be returning. the food was so undercooked stale and poor quality we are considering reporting them. ive never seen anything like it.

Not up to usual standard at all. I first forgot to add an item to my order, which they said would mean and additional £3.50 delivery cost, so I said no thanks. When the order arrived, I asked for jasmine rice, but received egg fried rice, I called to tell them, to be told that, that is is jasmine rice, it’s fried with egg, but I asked for jasmine rice which is usually steamed, and not with egg. I could hear some one, maybe a chef shouting in the background that is what it is, but I have never had jasmine rice disguised as egg fried rice before. They would not do anything about it, no offer to switch the order, they would not accept the mistake, I was just shouted at. It’s a good job I didn’t have an egg allergy. The meal was not enjoyable at all, one because I don’t like fried rice and two due to be spoken to horribly. I will go elsewhere next time

Overpriced but heard good things so decided to try something new. Arrived on time. Prawn toast cold on arrival, soups over salted, spoke to manager to complain. Said wanted refund. Manager said they would have to collect the food in order to issue refund. I said that’s not convenient as we are going out shortly. He said well he’d be out of business if he did refunds like that. Offered no other compensation wouldn’t use again